1. Tailored to You: We don’t just sell art – we bring your vision to life. Each piece is uniquely crafted based on your ideas, making it personal and meaningful to you.
2. Luxury Within Reach: Get stunning, high-quality artwork at a fraction of gallery prices. Elevate your space with affordable masterpieces that don’t compromise on quality or style.

Yes, every single painting available on Colormuse is 100% handmade by talented independent artists and studios. As an artist platform, Colormuse does not create any artwork itself. Instead, we provide a showcase for skilled professionals to share their creations with art enthusiasts.

Our platform features a diverse community of highly skilled artists and studios, each with years of experience in transforming ideas into breathtaking art. These independent creators craft each piece with meticulous attention to detail and a deep passion for their work, ensuring that you receive a one-of-a-kind masterpiece every time.

Colormuse's role is to connect these talented artists and studios with art lovers like you. We provide the platform that allows you to discover and purchase these unique, handcrafted artworks directly from the creators. While we carefully curate the artists and studios featured on our platform, each piece of art is the sole creation and property of the individual artist or studio behind it.

By choosing Colormuse, you're not just buying art – you're supporting independent artists and studios while bringing a truly unique, handcrafted masterpiece into your life.

• Personalized Art: We create high-quality, hand-painted pieces based on AI-generated designs or your favorite photos, tailored to your unique taste.
• Flexible Sizing: Choose the perfect dimensions to suit your space, from small accents to statement pieces.
• Collaborative Design: Work closely with our team to refine every detail, ensuring your vision comes to life in the final artwork.

Ordering is easy! Visit our homepage and explore the "HOW IT WORKS" guide. We offer three options to suit your needs:

• Classic Selections: Choose from our pre-designed paintings, ready for purchase.
• AI Creations: Collaborate with us to create a fully personalized artwork based on your ideas and preferences.
• Photo to Painting: Transform your favorite photos into stunning, hand-painted artworks.

Simply select the option that speaks to you, and we'll handle the rest!

Standard orders typically take 4-6 weeks: 2-3 weeks for our skilled artists to craft the painting, and another 2-3 weeks for framing, packing, and delivery. Need something sooner? Check out our "Classic Selection - Ready Collection"—available from our Netherlands warehouse, with delivery in just several days.

Gift cards are prepaid cards with a set value that can be used towards any purchase on our site. Here’s how to redeem them:

1. Select your artwork and proceed to checkout.
2. Click "Use Gift Card" at checkout.
3. Enter your gift card number, and the value will automatically be applied to your order.

Gift cards can be used by you or shared as a thoughtful gift for someone special!

We offer a variety of secure payment options for your convenience:

• iDEAL
• PayPal
• Our Gift Cards

Simply select your preferred payment method at checkout to complete your purchase.

To track your order:

1. Log into your account on our website to view the status.
2. Use the tracking number we provide to see the latest updates on your order’s journey.

If you experience any issues, feel free to contact our customer service for assistance.

If your parcel arrives damaged:

1. Accept the parcel as delivered.
2. Take clear photos of the damage.
3. Contact COLORMUSE within 24 hours of delivery.

We’ll guide you through the next steps to quickly resolve the issue.

Our return and refund process is simple:

1. 14-Day Return Window: You have 14 days from the delivery date to return your item.
2. Item Condition: The item must be unused and in its original packaging.
3. Contact Us: Reach out to COLORMUSE via live chat or email to request a return.
4. Review Process: We’ll review your request based on our return policy.
5. Return the Item: Once approved, bring the item to our designated return point.
6. Refund: After inspection, your refund will be processed to the original payment method.

Note: Refunds are issued only for returns that arrive undamaged.

The following items cannot be returned, as they are custom-made based on your request and confirmed with you before shipping:

• Custom Artworks: This includes confirmed orders from the Classic Selection - Make to Order, AI Creation, and Photo to Painting categories.
• Damaged Artworks: Artworks that were damaged upon receipt, unless reported within 24 hours of delivery.

You are responsible for the return shipping costs, which will be deducted from your refund. Exception: If the return is due to a product quality issue, the return shipping is free.

To keep your oil painting in perfect condition:

• Avoid direct sunlight to prevent fading.
• Keep away from extreme temperatures and humidity to preserve the paint.
• Dust gently with a soft, dry cloth to maintain its appearance.

If you can’t find the answer you’re looking for, feel free to reach out to us:

• Email: [customer@colormuse.ai]
• Live Chat: Available on our website.

We’re here to assist with any questions or suggestions you may have!